Shipping & Returns

DELIVERY POLICY

Your Kern jewelry is shipped Monday through Friday, excluding holidays. We do not deliver on weekends.

All Kern articles ordered are insured by us until delivery.

We guarantee you the security of the preparation and the routing of your order.

Your jewels are delivered in their Kern box and pouch

Purchase of a custom made bracelet :

Allow 3 to 4 weeks for the creation of your bracelet.

It will be delivered to you in its magnificent jewel case with its certificate of authenticity.

An email will inform you that your bracelet is ready.

A tracking number will be indicated to follow your order on our website under the heading “
m
my account/
m
my orders
”.

Free delivery in the European Union:

Your order is prepared within 2 working days following the date of the confirmation email that your custom made bracelet is ready.

Free delivery to countries outside the European Union:

Delivery is made within 3 to 5 working days following the date of the the date of the confirmation email that your custom bracelet is ready.

Any possible customs duties or import taxes that you may have to pay upon receipt of your package.

RETURN POLICY

Return of a custom made bracelet :

Write to us to let us know the reasons for your return by e-mail at [email protected]

For all shipments made in the European UnionIf you are not satisfied with your order, you can return your items within 15 days of receiving your order and in accordance with the return policy of the House of Kern mentioned above in the title ” Under what conditions can items be returned, exchanged or refunded “.

For all shipments outside the European Union, your items can be returned within 15 days of receipt of your order and according to the conditions of return of the House Kern mentioned just before in the title ” Under what conditions can items be returned, exchanged or refunded “.

À Under what conditions can items be returned, exchanged or refundable?

We accept returns on items that require sizing to fit your wrist.

If the bracelet needs to be enlarged, you will be asked to pay an additional fee according to the new size compared to your initial order.

If the bracelet does not match the order

The articles must be returned in their original packaging including the care instructions, the jewel case, its certificate of authenticity and the invoice with the precise reason.

What items are not refundable?

Privilege offers

Items returned worn, incomplete (care instructions, case, certificate of authenticity…), damaged or spoiled.

WRIST CIRCUMFERENCE (CM)	SIZE OF THE BRACELETS (CM)
13,50 – 14,00	14 – 14,50
14,50 – 15,00	15 – 15,50
15,50 – 16,00	16 – 16,50
16,50 – 17,00	17 – 17,50
17,50 – 18,00	18 – 18,50
18,50 – 19,00	19 – 19,50

Updates

What Is the Difference Between Platinum and Gold?

Use & Maintenance

Quality of the Gems

Laboratory Diamonds

Laboratory-Created Precious and Semi-Precious Stones

Metal

Maison Kern Commitments

Shipping & Returns

Size Guide